Provision for unconsumed holidays

27,310

73

0

–2,173

–4,910

–3

2,499

22,798

Provision for anniversary payments

14,882

0

0

–91

–69

0

1,248

15,969

42,192

73

0

–2,264

–4,979

–3

3,747

38,767

Other personnel provisions

16,803

105

0

–7,111

–3,770

3

9,648

15,678

Provision for customer relations and marketing

37,248

–74

0

–33,912

–1,773

0

39,480

40,970

Provision for variable components of remuneration

14,444

0

0

–11,265

–2,732

0

13,268

13,715

Provision for legal and consulting expenses

4,491

15

0

–2,706

–491

–7

3,023

4,326

Provision for premium adjustment of insurance contracts

20,167

1,517

0

–14,957

–206

0

4,633

11,154

Provision for portfolio maintenance commission

5,106

103

0

–551

–2,800

0

1,075

2,933

Other provisions

51,876

184

0

–25,317

–14,735

7

61,592

73,607

150,135

1,849

0

–95,818

–26,506

3

132,721

162,383

Total

192,327

1,922

0

–98,082

–31,485

0

136,468

201,149