Provision for unconsumed holidays

21,714

31

–842

–4,048

–465

0

6,820

23,209

Provision for anniversary payments

16,009

0

–1,322

–595

–263

–10

1,631

15,449

37,722

31

–2,165

–4,643

–728

–10

8,451

38,658

Other personnel provisions

14,419

71

–5,948

–5,910

–520

0

19,306

21,418

Provision for customer relations and marketing

41,730

266

0

–35,477

–5,133

0

84,581

85,967

Provision for variable components of remuneration

13,918

1

–2,175

–11,094

–650

0

25,412

25,412

Provision for legal and consulting expenses

8,415

54

–1,324

–6,138

764

0

6,953

8,724

Provision for premium adjustment of insurance contracts

8,172

84

0

–3,984

0

0

4,680

8,952

Provision for portfolio maintenance commission

3,146

74

0

–208

0

0

895

3,907

Other provisions

67,568

186

–432

–17,781

–27,619

10

134,045

155,978

157,368

737

–9,878

–80,592

–33,158

10

275,872

310,358

Total

195,090

768

–12,043

–85,235

–33,886

0

284,323

349,017