A Cut Above in Service Quality

Broad portfolio of customer advantages

The many, for the most part free, advantage packages that UNIQA offers represent attractive added value for customers. They emotionalise the insurer as a supplier of a comprehensive solution for customers, which binds them more strongly to the company. In this way, UNIQA proves its high level of expertise in developing products with additional value and unique selling points in the market. This reinforces the brand’s image and aids both the acquisition of new customers and targeted cross-selling in the sense of a “total customer” strategy.

The UNIQA QualityPartnership – All-inclusive VIP support

The UNIQA Companion – Always at the customer’s side

The UNIQA Companion is already a reliable assistant in daily life for more than four million UNIQA customers. At no cost and with no separate registration required, this service offers all members of the UNIQA family in Central, Eastern and South Eastern Europe useful and product-independent information on topics of mobility, social issues, home, health and lifestyle. The broad selection of topics includes legal and tax information pertaining to motor vehicles, bus and train schedules, weather reports, fuel prices, exchange rates, off-hour services of pharmacies and physicians and even restaurant guides and information on local events.

This internationally available service is offered in person at 70 select service points or over the phone 24 hours a day, 365 days a year. Naturally, customers can consult the Companion Hotline in their respective native language.

Attractive extra service: Weather warnings by SMS and e-mail

The electronic weather warnings introduced by UNIQA in 2004 have proven to be extremely helpful. This innovative service is now used by roughly 260,000 private customers and 1,200 municipalities to stay regularly informed of the threat of rainstorms, floods or hurricanes via warnings by SMS or e-mail. In addition, UNIQA lives up to its role as an insurance partner with recommendations on how to avoid damage claims. For example, over 3.3 million warnings were sent out to UNIQA customers in the year 2008 due to the major storms “Paula” and “Emma”.

One major advantage of the weather warnings is that customers do not receive the usual forecasts for large regions but rather for their specific home town or vacation spot. To ensure this level of precision, data from about 180 weather stations are continuously evaluated in detail.

As a supplementary service, UNIQA collaborates with Raiffeisen Versicherung to set up free telephone hotlines for each specific storm warning. These hotlines offer customers expert advice on insurance questions and quick help concerning how to fill out their damage claims correctly. Since the beginning of 2009, UNIQA is also offering the weather warnings in Hungary and plans to launch them in more of the foreign markets in the coming years.

The UNIQA VitalClub – Austria’s largest programme for lifestyle and vitality

The UNIQA VitalClub provides about a million members with a number of attractive offers in the areas of exercise, nutrition, mental fitness, energy and their personal environment. With this service, UNIQA is living up to its responsibility as the Austrian market leader in health insurance while also establishing a highly effective instrument for increasing customer loyalty. In 2008, this UNIQA initiative was recognised for the third time with the DISKUS, the award of the Austrian sports industry for services at the crossways between sports and business.

The central feature of the VitalClub is the UNIQA VitalCoach – a holistic, personal advisor in matters of wellness, exercise, proper nutrition, mental fitness and a healthy lifestyle. A total of 100 such experts work throughout Austria as competent contact people for customers and help them actively keep and promote their health and vitality. Aside from the advice of the VitalCoaches, there is also a broad range of opportunities available, from attractive VitalSeminars and the VitalTour to the free UNIQA VitalEdition with its extensive information and tips on health topics. UNIQA additionally offers an abundance of individual projects for promoting health in business as part of the VitalClub.

In 2008, the UNIQA VitalClub was recognised for the third time with the DISKUS, the award of the Austrian sports industry for services at the crossways between sports and business.

The UNIQA VitalTour – a tour filled with information, entertainment and activities for all aspects of health, fitness and prevention for the future.

The UNIQA SuccessPartnership – Additional service for commercial customers

In view of the positive experience with the QUALITYPARTNERSHIP, UNIQA has also put together a customised advantage package for its commercial customers: the SuccessPartnership. With its unique product design, it targets the specific needs of business people. About 12,500 company customers, freelancers and farmers are profiting only two years after the introduction of this innovative combination of insurance protection plus numerous supplementary benefits and assistance services that meet the customers’ needs.

In addition to the SuccessBonus, a premium refund that depends on premium volume and claim intensity, the SuccessConto is available to SuccessPartners as a billing platform. The online platform myUNIQA.at offers an extensive overview of policies, premiums, credits, account statements, payment due dates, and personal customer data, all accessible around the clock. Other service and assistance offers range from the solicitor PLUSservice, the UNIQA weather warnings and the agricultural weather service for farmers to the MedPLUS 24service and membership in the UNIQA VitalClub.