Roughly 150 managers from the entire
UNIQA family took part in the
ManagerCircle in Bratislava in 2009. At
this event, they were brought up to date
on the current Group strategy and
corporate plans by the Group
Management Board.
The merging of the operational human resources management and staff development of UNIQA into the service company UNIQA Human Resources-Service GmbH (UHRS) that took place in 2007 proved itself well during the reporting period. This step was taken in order to better coordinate the increasingly complex processes within a constantly growing Group in order to make them more efficient. Since its inception, UHRS has been centrally responsible for the organisation and execution of all processes in recruiting, training and education as well as human resources administration, guaranteeing the use of modern tools for employee training and management throughout the Group.
Targeted fostering of high potential employees
One key focus in 2009 was the TalentManagement programme started in the previous year since UNIQA is striving to fill the majority of the many management positions of the rapidly growing Group from within its own ranks. For this purpose, talented individuals from Austria and the international companies put their management potential to the test within the framework of the DevelopmentCenter, a qualified monitoring process. The talented employees identified in this way receive individual development plans intended to transform the available potential into real skills and capabilities over the short or medium term. In Austria, 39 particularly talented employees took part in a DevelopmentCenter in 2009, 25 of whom qualified for their next management levels. In addition to further development of management talent, considerable value is also placed on promoting technical specialists. This satisfies the requirements for focused knowledge management in order to maintain qualified employees for UNIQA over the long term.
Offers for in-house and field sales staff
The employee appraisals for in-house staff instituted throughout the Group in 2001 were also comprehensively continued in 2009. This instrument was implemented for salaried field sales staff last year for the second time and for the BrokerService for the first time with great success. The focus of the manager training for the salaried field sales staff in 2009 was placed on strengthening the function of the sales managers and their duties. The individual development plans introduced in 2007 for managers in new positions were continued in 2009.
UNIQA Tyrol right out ahead
Modern business world. The UNIQA
headquarters has been located at the Vienna
UNIQA Tower for five years now. The
building offers an ultra-modern work
environment where the employees feel
comfortable, making an important
contribution to their motivation and
productivity.
After the successful move to the newly furnished regional headquarters on the Bürgergarten grounds in Innsbruck, UNIQA Tyrol hired 45 new sales employees and 11 apprentices during the reporting period. In total, roughly 230 staff work in the new building, which also houses a ServiceCenter for customers that has been well received. About 250 customers and UNIQA partners are served there every day. With 550 regional employees and partners, UNIQA is an important employer in Tyrol.
ExclusiveSales – the success story continues
In sales management, ExclusiveSales enjoys a special status in providing support to UNIQA customers. A series of informational and educational opportunities ensure that managers and employees in the field service and at the UNIQA GeneralAgencies are constantly kept up-to-date on the most recent developments, are supplied with professional expertise and maintain a high level of motivation. In implementation of the main strategic goals of the Group, the focus in the year 2009 lay on the area of “high-yield growth”. A particular emphasis was placed on the issues of “productivity”, “sales expansion” and “complete customers”.
Seminars on the various key topics were also offered again in 2009 within the framework of the Management Development Forum. The focus lay on targeted promotion and support of the respective seminar participants as well as resolving individual tasks with concrete practical examples.
