Versatility in Satisfying the Highest Standards

Advantage through innovation

UNIQA regularly introduces new products to the market, proving itself again and again to be a leader in innovation in the Austrian insurance business. Be it property, health, casualty or life insurance – UNIQA puts the spotlight on customised solutions and excellent benefits for the customer.

Other initiatives for safety and the environment

Since July 2008, as part of the Raiffeisen Climate Protection Initiative, UNIQA and Raiffeisen Versicherung have been supporting private customers who build their homes in accordance with environmental guidelines, in particular when they use energy-saving construction methods. These customers receive an energy bonus in the shape of a premium exemption: they pay no premiums for the first two insurance months. In addition, UNIQA can help you find energy advisers who are authorised to draw up the building’s Energy Performance Certificate which has been required since 2008.

UNIQA’s campaign Auto & Netz helps protect the environment in a different way. It rewards automobile drivers who also own an annual public transportation ticket by dropping the first two months’ premiums of their motor vehicle insurance.

UNIQA carried out a special initiative in property insurance in 2008 for the European Football Championships, which were played in part in Austria. More than 200,000 customers were insured against vandalism during the Championship as part of UNIQA’s programme for regular customers without having to pay any additional premiums.

Market leadership reinforced with MedUNIQA

Approximately 500,000 special class insured customers received a new card that can be used as before as an “entrance ticket” to special class services and also still serves as a membership card to the UNIQA VitalClub.

But the new card can do much more: it offers access to the UNIQA Medikamentenkompass, an online database that lists any negative interactions between various medicines. Customers can also take a look at the Spitalskompass; this can be a valuable tool for patients when it comes to making a decision about which hospital to go to. It also contains information, for example, about which treatments are carried out at which hospitals.

Focus on processing quality

Offering optimal and quick service that is easy for the customer is one of UNIQA Group’s top priorities and constitutes an important competitive edge. Whether it’s the speed with which the policies are issued, processing of inquiries and claims or providing information to customers, all services are enhanced by cutting-edge information technology and customer-friendly design.

myUNIQA.at – The practical online customer platform

First class products and services – in new markets as well as in Austria. In Croatia, UNIQA has been marketing with Slaven Bilič since autumn of 2008; as trainer of the national football team, he enjoys the status of a national hero. The sponsoring contract was concluded for two years.

Issuing policies in record time

When the direct electronic transfer of applications from the Raiffeisen banks to Raiffeisen Versicherung was enabled in 2005, it clearly sped up the time it took to issue new insurance policies. In ideal situations the policy can be printed overnight and sent to the customer within a record 48 hours. This has considerably increased the level of service of the Raiffeisen banks as a sales partner.

UNIQA’s customer information system enables optimal customer support and market communication

By implementing the UNIQA customer information system (U.KIS) back in 2006, the UNIQA Group took a decisive step towards optimally tapping into and managing customer potential. This online database keeps track of the customer relationship in its entirety – completely detached from the individual insurance segments. The second phase of this system already went into operation in the middle of 2007. Since then, a customer compass and a scheduling system have been added to the U.KIS and it now integrates online rate fixing for the most common insurance products. In 2008, the system was expanded to include the direct issuance of policies and analysis tools to support sales campaigns. In 2009, the focus will be on training the users and increasing user-friendliness.

The electronic access to the individual profiles of each policyholder offers the opportunity for service tailored to individual needs. In this manner, the system allows for improved service quality, thus encouraging customer loyalty. At the same time, by seeing the entire portfolio of each individual customer relationship all at once, UNIQA can quickly pass the advantages of more risk-appropriate and customised premiums on to its customers because all available customer information can be considered when determining the premiums.

In addition, the system highlights the potentials for cross-selling, enabling high-yield customers to be targeted directly. Particularly in times of crisis, UNIQA can then address them with even more attractive terms. Thus, U.KIS has proved to be a valuable instrument of sales and customer policies. It ensures the Group will have a decisive advantage in cultivating the market and that customers will receive service tailored to their needs.