| | Customers & MarketsA Cut Above in Service QualityIn addition to attractive products and first-class performance,
individual extra service is particularly important
to todays customers. UNIQA lives up to this demand
for qualitative differentiation with a broad range of
innovative service tools. Broad portfolio of customer advantagesThe many, for the most part free, advantage packages that
UNIQA offers represent attractive added value for customers.
They emotionalise the insurer as a supplier of a comprehensive
solution for customers, which binds them more strongly to the
company. In this way, UNIQA proves its high level of expertise
in developing products with additional value and unique selling
points in the market. This reinforces the brands image and aids
both the acquisition of new customers and targeted cross-selling
in the sense of a total customer strategy. The UNIQA QualityPartnership All-inclusive VIP support
QUALITYPARTNERSHIP
Attractive in every way |
One of the central instruments for acquiring and retaining customers
is the QUALITYPARTNERSHIP offered by UNIQA since 2003.
This unique insurance and service package combines exclusive
care and complete transparency across all insurance policies and
payment flows with an interesting assortment of special benefits.
These range from a no-claims bonus to advantages based on
the level of sales comparable to frequent flyer programmes as
well as membership in the UNIQA VitalClub. Over 400,000 customers
are benefiting from these advantages already. |
- Automatic membership in the UNIQA VitalClub, Austrias
largest health programme with over a million members
- No-claims bonus: Premium refunds of up to €200 annually
in cash if no claims have been filed
- Guaranteed active support by an exclusive adviser
- Annual policy review: Updating and adapting of the
insurance coverage to reflect changes in the customers
life situation
- PartnerConto as a financial control centre
- PartnerPoints programme: From attractive health and
safety benefits to vouchers for sports trips or a stay at a
thermal spa
- myUNIQA.at: Around-the-clock online access to
QUALITYPARTNERSHIP services
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The UNIQA Companion Always at the customers side
UNIQA Companion
For all of lifes situations |
Comprehensive support and help for the customer that goes
beyond simple insurance this was the idea behind the UNIQA
Companion service package that was introduced in the year
2007. Fulfilling its claim to unique solution competence, longlasting
customer relationships and top quality, UNIQA expanded
the borders of its brand and its world of advantages by adding
an important element in the shape of this new offer of assistance.
At the same time, it has established its position as
leader in this market area and as a pioneer in matters of customer
care.
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- Free information and organisation services
- One-stop shop: A single point of contact for many different
topics
- Broad range of information on topics of mobility, social
issues, home, health and lifestyle
- Automatically accessible and free of charge for all UNIQA
customers
- Available while at home or abroad
- Over the phone or in person at 70 UNIQA service points
in seven countries
- Companion Hotline available 24 hours a day, 365 days
a year
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The UNIQA Companion is already a reliable assistant in daily life
for more than four million UNIQA customers. At no cost and
with no separate registration required, this service offers all members
of the UNIQA family in Central, Eastern and South Eastern
Europe useful and product-independent information on topics
of mobility, social issues, home, health and lifestyle. The broad
selection of topics includes legal and tax information pertaining
to motor vehicles, bus and train schedules, weather reports, fuel
prices, exchange rates, off-hour services of pharmacies and physicians
and even restaurant guides and information on local
events.
This internationally available service is offered in person at
70 select service points or over the phone 24 hours a day,
365 days a year. Naturally, customers can consult the Companion
Hotline in their respective native language. Attractive extra service: Weather warnings by SMS and e-mailThe electronic weather warnings introduced by UNIQA in 2004
have proven to be extremely helpful. This innovative service is
now used by roughly 260,000 private customers and 1,200
municipalities to stay regularly informed of the threat of rainstorms,
floods or hurricanes via warnings by SMS or e-mail. In
addition, UNIQA lives up to its role as an insurance partner with
recommendations on how to avoid damage claims. For example,
over 3.3 million warnings were sent out to UNIQA customers
in the year 2008 due to the major storms Paula and
Emma.
One major advantage of the weather warnings is that customers
do not receive the usual forecasts for large regions but rather
for their specific home town or vacation spot. To ensure this
level of precision, data from about 180 weather stations are
continuously evaluated in detail.
As a supplementary service, UNIQA collaborates with Raiffeisen
Versicherung to set up free telephone hotlines for each specific
storm warning. These hotlines offer customers expert advice on
insurance questions and quick help concerning how to fill out
their damage claims correctly. Since the beginning of 2009,
UNIQA is also offering the weather warnings in Hungary and
plans to launch them in more of the foreign markets in the coming
years. The UNIQA VitalClub Austrias largest programme for lifestyle and vitalityThe UNIQA VitalClub provides about a million members with a
number of attractive offers in the areas of exercise, nutrition,
mental fitness, energy and their personal environment. With
this service, UNIQA is living up to its responsibility as the Austrian
market leader in health insurance while also establishing a
highly effective instrument for increasing customer loyalty. In
2008, this UNIQA initiative was recognised for the third time
with the DISKUS, the award of the Austrian sports industry for
services at the crossways between sports and business.
The central feature of the VitalClub is the UNIQA VitalCoach
a holistic, personal advisor in matters of wellness, exercise,
proper nutrition, mental fitness and a healthy lifestyle. A total
of 100 such experts work throughout Austria as competent
contact people for customers and help them actively keep and
promote their health and vitality. Aside from the advice of the
VitalCoaches, there is also a broad range of opportunities available,
from attractive VitalSeminars and the VitalTour to the free
UNIQA VitalEdition with its extensive information and tips on health topics. UNIQA additionally offers an abundance of individual
projects for promoting health in business as part of the
VitalClub.
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In 2008, the UNIQA VitalClub was recognised for the third time with the DISKUS,
the award of the Austrian sports industry for services at the crossways between
sports and business. |
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The UNIQA VitalTour a tour filled with information, entertainment and activities
for all aspects of health, fitness and prevention for the future. |
The UNIQA SuccessPartnership Additional service for commercial customersIn view of the positive experience with the QUALITYPARTNERSHIP,
UNIQA has also put together a customised advantage package
for its commercial customers: the SuccessPartnership. With its
unique product design, it targets the specific needs of business
people. About 12,500 company customers, freelancers and
farmers are profiting only two years after the introduction of
this innovative combination of insurance protection plus numerous
supplementary benefits and assistance services that meet
the customers needs.
In addition to the SuccessBonus, a premium refund that depends
on premium volume and claim intensity, the SuccessConto is
available to SuccessPartners as a billing platform. The online
platform myUNIQA.at offers an extensive overview of policies,
premiums, credits, account statements, payment due dates,
and personal customer data, all accessible around the clock.
Other service and assistance offers range from the solicitor
PLUSservice, the UNIQA weather warnings and the agricultural
weather service for farmers to the MedPLUS 24service and membership
in the UNIQA VitalClub. |
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