36. Insurance benefits

Claims paid

1,481,937

1,451,434

–58,275

–52,804

1,423,662

1,398,630

Change in provision for outstanding claims

161,921

72,401

13,335

22,146

175,256

94,547

Total

1,643,858

1,523,834

–44,941

–30,657

1,598,918

1,493,177

Change in actuarial provisions

312

1,035

19

–36

331

1,000

Change in other actuarial provisions

732

2,104

0

0

732

2,104

Expenditure for profit-unrelated and profit-related premium refunds

38,843

37,074

0

0

38,843

37,074

Total amount of benefits

1,683,746

1,564,048

–44,922

–30,693

1,638,824

1,533,355

Claims paid

566,389

591,129

–77

–213

566,312

590,917

Change in provision for outstanding claims

53,386

3,127

4

529

53,390

3,656

Total

619,776

594,256

–73

317

619,703

594,573

Change in actuarial provisions

111,097

112,369

113

119

111,210

112,488

Change in other actuarial provisions

–4

–23

0

0

–4

–23

Expenditure for profit-related and profit-unrelated premium refunds

25,572

31,029

0

0

25,572

31,029

Total amount of benefits

756,440

737,631

40

436

756,480

738,067

Claims paid

1,557,970

1,554,848

–104,005

–96,393

1,453,965

1,458,454

Change in provision for outstanding claims

68,495

–1,715

–796

2,083

67,699

367

Total

1,626,464

1,553,133

–104,801

–94,311

1,521,663

1,458,822

Change in actuarial provisions

–298,574

–68,505

34,422

19,477

–264,151

–49,028

Change in other actuarial provisions

1,559

1,025

0

0

1,559

1,025

Expenditure for profit-unrelated and profit-related premium refunds and/or (deferred) profit participation

104,170

–24,339

0

0

104,170

–24,339

Total amount of benefits

1,433,620

1,461,313

–70,379

–74,833

1,363,241

1,386,479

Total (fully consolidated values)

3,873,806

3,762,992

–115,261

–105,091

3,758,545

3,657,901