Processes and Products
Information technology and design
We combine modern information technology and creative design in the development of new insurance products with added value, to consistently achieve new milestones in the market.
New kilometre-based automotive insurance product
After two years of development work and a broadly based pilot
project in which 300 of our customers participated, the technology
and safety services were improved and perfected, making
it possible for us to introduce to the market a new type of automotive
insurance rate in November 2007. SafeLine is the
first kilometre-based automotive insurance rate that ushers in a
new age of pay as you drive car insurance and secures for us
a clear competitive advantage in Europe.
Advantage through innovation
The new product from the design workshop of the innovation
leader in Austrian insurance offers customers, for the first time,
the ability to affect their premiums through their individual
habits, in addition to offering modern services for safety
in emergencies. Since automobile traffic is frequently blamed
for problems such as climate change and particulate matter pollution,
all SafeLine customers can track the CO² balance sheet
resulting from their own individual driving habits on an Internet
portal. The SafeLiner, a small device installed out of sight in the
car, represents the technical innovation that makes this market
advantage possible. It supplies the connection to satellite navigation,
a mobile telephone network and the Internet to allow
the calculation of premiums based on the number of kilometres
driven and the types of roads taken, as well as enabling the
safety service functions.
Drive less, pay less
Anyone who drives fewer kilometres in a year than the average
driver and who prefers motorways over city and rural roads will
see significant premium savings. Even extensive drivers can profit
from the many safety services. For instance, drivers who accumulate
fewer than 10,000 kilometres per year can save between
10% and 35% on their premiums. In addition, kilometres driven
on Austrian motorways and expressways are calculated at 20%
lower rates due to the lower risk of accidents.
Environmental bonus with 'Auto & Network'
UNIQA is concerned not only with safety but also with the environment.
For this reason, we would like to promote environmentally
conscious driving habits and support the use of public
transportation. The Auto & Network campaign rewards drivers
who have an annual pass for public transportation by eliminating
the first two monthly premium payments. We are also
planning to expand the advantage we have gained through
the first kilometre-based automotive insurance rate with innovative
safety services to include automotive insurance for
companies as well.
The business variant of SafeLine should awaken particular interest
among operators of vehicle fleets thanks to the supplemental
services for fleet management.
In 2007, we also supported a new GPS-based alarm system
for bikers in cooperation with the mobile telephone market
leader A1. We reward installation of the small Satalarm Bike
box with a 20% premium discount on the liability and partial
comprehensive premiums. The customer also saves E49 on
the activation of the A1 SIM card. In the event of a crash, the
system automatically triggers an alarm at the dispatch centre,
which immediately directs the nearest ambulance service to the
site using GPS.
- The safety system built into the vehicle operates as
a crash sensor that detects moderate and severe accidents
and alerts the response centre in emergencies,
as well as transmitting the location of the vehicle. The
dispatch centre attempts to contact the driver by mobile
phone to determine whether, and what types of,
assistance are required or sends help directly to the
accident site if the driver cannot be reached.
- SafeLine offers proactive help via an emergency button
installed in the car that allows drivers to trigger an
alarm at the dispatch centre and initiate the dispatching
of assistance in the event of a medical emergency,
breakdown or other threatening situation.
- The emergency button and crash sensor also function
outside of Austria, since the dispatch centre will
communicate with local emergency services in other
- If the car is stolen, SafeLine takes on its function as
CarFinder. When informed of the theft, the dispatch
centre locates the vehicle and sends the position data
to the competent authorities in Austria or abroad.
Our reliable competence partners
call us Assistance International is a UNIQA Group
company that is responsible for customised services
through its global partner network.
As the largest Austrian drivers association, ÖAMTC is
the central partner for arranging emergency assistance
Dolphin Technologies is our general contractor partner
for all technical issues and responsible for the technological
framework of UNIQA SafeLine.
Protection for homes and solar systems
Flexibility at a
By extending the scope of coverage of our household insurance,
we now pay for losses from the private use of a vehicle within
the framework of liability insurance for both the insurance policy
holder and his or her spouse, as well as for their children up to
the age of 27, even if they do not live at their parents house.
We have also included compact insurance protection for solar
systems in our offering to satisfy the requirements of an age of
rising energy prices. The LUMIT solar system insurance offers
combinable modules that cover losses to solar equipment
for electricity production (photovoltaics) as well as for heating
of water for household and heating uses (solar water heating).
The system also includes rules for loss prevention.
- With FlexSolution, the customer decides, in an initial
step, what percentage of the premium (after a deduction
for costs) will be assigned to a guarantee portion
and what percentage as a yield-oriented component.
- In a second step, the customer defines whether the
guarantee portion should be invested with capital preservation
as a classic investment at a current minimum
interest rate of 2.25% plus profit participation, or as a
- Finally, the customer decides how the yield-oriented
premium portion should be invested. Customers
have a choice between three portfolios managed by
experts with stock shares from 20% to 100% or direct
- Each of these decisions can be changed at no cost,
as frequently as the customer wishes. For instance, the
yield-oriented portion can be switched to a safe guarantee
- After a contract duration of at least twelve years, the
customer practically has a daily maturing, no-fee account
from which tax-free withdrawals of any amount can be
made, or which can be invested in a retirement plan.
Innovative old-age provision with complete flexibility
Our product developers created a unique product platform for
long-term old-age provisions called FlexSolution that offers
impressive flexibility and, for the first time, combines the guaranteed
benefits of classic life insurance with higher yield prospects
in a single contract.
This product allows the customer to modify the various elements
at any time to create personal old-age provision coverage that
is both reliable over time and profitable. The insurance policy is
concluded without a time window for an indeterminate duration
to offer complete, optimal flexibility. The amount of risk protection,
the amount of the premium as well as the type of capital
investment can be adapted to new individual life circumstances
and investment preferences at any time, and at no cost.
In the area of health insurance, we were able to highlight our
position as Austrias market leader with a unique, compact package.
The combination of first-class services in the event of an
illness and optimal prevention makes the Private Supreme
rate system yet another innovation.
Setting new standards in health insurance
Private Supreme sets new standards on the market by combining
top medical insurance protection with effective prevention
and useful assistance services. The service package bundles
five key aspects into a single rate and guarantees outstanding,
top-quality medical care as well as effective opportunities
for learning how to maintain health and fitness.
The insured then enjoys all the advantages of a private patient
while at the hospital. UNIQA covers all additional costs arising
from the special class of treatment. When seeing a doctor
the customer selects the physician they trust
of the health fund contracts, and may select the
best treatment methods (orthodox or complementary medicine).
As an instrument of prevention, VitalCheck determines the health
status of the customer based on various examinations.
Finally, the customers personal VitalCoach develops a customised
wellness plan with six annual training units based on an
individual FitnessProfile. In addition, the team of physicians at
the medical CallCenter of UNIQA is available to answer the
questions at any time.
UNIQA has developed FirstCare, a new form of private health
insurance for children and youths that automatically adapts to
their growing insurance needs. Up to the age of twelve, the full
costs for an accompanying person are covered in all Austrian hospitals
and public hospitals in Europe. For children aged 12 to 18,
FirstCare pays the costs for special class treatment in a two-bed
room for accident-related hospital stays, in lieu of the costs for
an accompanying person. Upon reaching adulthood, we cover
all additional costs for special class treatment in the hospital after
an accident as well as for many serious illnesses.
We have expanded our health insurance
product range with two flexible insurance
plans in the form of Private Supreme
Adaptation of the rates to EU requirements
Nearly our entire line of health insurance rates was revised
and optimised in 2007, according to the requirements of the
European Union. Seven benefit enhancements were applied to
premium class insurance including global coverage
for planned treatments abroad, an expanded health
exam and the obtaining of a second medical opinion for recommended
With the implementation of the UNIQA customer information
system (U.KIS), we have already taken the critical step toward
optimal harnessing of our customer potential. We utilise this online
database to monitor and evaluate the customer relationship
in its entirety independent of product-line perspectives and
can share this advantage with our customers through more
risk-appropriate premiums since we also include the customer
information in determining the premiums.
The customer information system predicts sales prospects, warns
against potential risks and makes all data available to sales personnel
online. It is a valuable instrument of sales and customer
policy that secures for us a decisive advantage on the market.
Second phase of U.KIS started
We put the second phase of our customer information system
into operation in mid-2007. It now also includes a customer
compass, a scheduling system and integrates the online rate
fixing for various products. We demonstrated in a roadshow
how these new tools can be used in customer management as
well as by sales employees and partners.
U.KIS is the customer instrument of the future. It fulfils many
important functions: providing a complete customer perspective,
identifying customer potentials, supporting the management of
customer relationships, optimising time allocation by sales personnel,
enabling targeting of high-yield customers, supporting
in selection processes, permitting more efficient total customer
policy and increasing the competence of sales partners.
Raiffeisen Versicherung expanded its electronic application forwarding
service on the RV-WEB technical platform. The advising
of customers at the Raiffeisen bank and the forwarding of the
contract for purposes of processing were completely decoupled
from each other, which now contributes significantly to improved
||Electronic access to the individual profile of every policyholder offers the opportunity
for service tailored to individual needs as well as access to untapped potential
through cross-selling. The system allows for improved service quality and thereby
Policies are now issued in record time
After entry at the Raiffeisen bank, application data are now sent
electronically and directly to Raiffeisen Versicherung. In the ideal
case, the policy can be printed overnight and sent to the customer
in a record 48 hours. The level of service provided by RV-WEB to
the Raiffeisen banks as sales partners was significantly improved
in 2007, by implementing the ability to query all sales statistics
and expanding the information content and other processing
options of the integrated electronic commission report.