36. Insurance benefits

Property and casualty

Expenditure for claims

Claims paid

1,669,218

1,563,552

–79,731

–117,552

1,589,487

1,446,000

Change in provision for outstanding claims

61,464

99,616

52,034

–25,608

113,498

74,008

Total

1,730,682

1,663,167

–27,697

–143,160

1,702,985

1,520,008

Change in actuarial provisions

–1,910

–2,514

37

38

–1,872

–2,475

Change in other actuarial provisions

1,465

310

18

15

1,483

325

Expenditure for profit-unrelated
and profit-related premium refunds

38,231

34,620

1

–159

38,232

34,461

Total amount of benefits

1,768,469

1,695,583

–27,641

–143,265

1,740,828

1,552,318

Health

Expenditure for claims

Claims paid

643,186

628,850

–581

–880

642,605

627,970

Change in provision for outstanding claims

5,090

10,632

–23

83

5,067

10,715

Total

648,276

639,482

–604

–797

647,673

638,685

Change in actuarial provisions

159,659

147,911

124

129

159,783

148,039

Change in other actuarial provisions

–8

–6

0

0

–8

–6

Expenditure for profit-related
and profit-unrelated premium refunds

31,906

25,046

0

0

31,906

25,046

Total amount of benefits

839,833

812,433

–479

–668

839,354

811,765

Life

Expenditure for claims

Claims paid

1,740,769

1,440,216

–77,363

–80,300

1,663,406

1,359,916

Change in provision for outstanding claims

20,005

4,851

–4,189

149

15,816

5,001

Total

1,760,773

1,445,067

–81,552

–80,151

1,679,222

1,364,917

Change in actuarial provisions

–16,951

147,371

1,824

–4,020

–15,127

143,351

Change in other actuarial provisions

–4

602

0

0

–4

602

Expenditure for profit-unrelated and profit-related
premium refunds and/or (deferred) profit participation

213,803

183,341

0

151

213,803

183,492

Total amount of benefits

1,957,621

1,776,382

–79,728

–84,020

1,877,893

1,692,362

Total (fully consolidated values)

4,565,923

4,284,398

–107,848

–227,953

4,458,075

4,056,445