36. Insurance benefits

Property and casualty

Expenditure for claims

Claims paid

1,645,703

1,669,218

–57,875

–79,731

1,587,828

1,589,487

Change in provision for outstanding claims

84,771

61,464

27,940

52,034

112,711

113,498

Total

1,730,474

1,730,682

–29,935

–27,697

1,700,539

1,702,985

Change in actuarial provisions

–1,111

–1,910

–36

37

–1,147

–1,872

Change in other actuarial provisions

2,201

1,465

1

18

2,202

1,483

Expenditure for profit-unrelated and
profit-related premium refunds

39,803

38,231

–18

1

39,786

38,232

Total amount of benefits

1,771,368

1,768,469

–29,988

–27,641

1,741,380

1,740,828

Health

Expenditure for claims

Claims paid

650,180

643,186

–786

–581

649,394

642,605

Change in provision for outstanding claims

5,959

5,090

529

–23

6,488

5,067

Total

656,139

648,276

–256

–604

655,883

647,673

Change in actuarial provisions

159,640

159,659

119

124

159,759

159,783

Change in other actuarial provisions

–23

–8

0

0

–23

–8

Expenditure for profit-related and
profit-unrelated premium refunds

37,924

31,951

0

0

37,924

31,951

Total amount of benefits

853,680

839,879

–137

–479

853,543

839,399

Life

Expenditure for claims

Claims paid

1,557,848

1,740,769

–98,079

–77,363

1,459,769

1,663,406

Change in provision for outstanding claims

–2,230

20,005

2,575

–4,189

346

15,816

Total

1,555,618

1,760,773

–95,504

–81,552

1,460,114

1,679,222

Change in actuarial provisions

–59,584

–16,787

19,342

1,824

–40,242

–14,963

Change in other actuarial provisions

1,024

–4

0

0

1,024

–4

Expenditure for profit-unrelated and profit-related premium refunds and/or (deferred) profit participation

–23,760

213,803

0

0

–23,760

213,803

Total amount of benefits

1,473,297

1,957,785

–76,161

–79,728

1,397,136

1,878,057

Total (fully consolidated values)

4,098,345

4,566,133

–106,287

–107,848

3,992,058

4,458,285