36. Insurance benefits

Claims paid

1,596,362

1,481,937

–87,734

–58,275

1,508,628

1,423,662

Change in provisions for outstanding claims

48,797

161,921

35,963

13,335

84,761

175,256

Total

1,645,160

1,643,858

–51,771

–44,941

1,593,389

1,598,918

Change in actuarial provisions

1,051

312

–14

19

1,036

331

Change in other actuarial provisions

–979

732

0

0

–979

732

Expenditure for profit-unrelated and profit-related premium refunds

40,400

38,843

0

0

40,400

38,843

Total amount of benefits

1,685,632

1,683,746

–51,785

–44,922

1,633,846

1,638,824

Claims paid

629,130

566,389

–21

–77

629,109

566,312

Change in provisions for outstanding claims

5,176

53,386

–4

4

5,172

53,390

Total

634,305

619,776

–25

–73

634,280

619,703

Change in actuarial provisions

108,219

111,097

106

113

108,325

111,210

Change in other actuarial provisions

318

–4

0

0

318

–4

Expenditure for profit-related and profit-unrelated premium refunds

25,813

25,572

0

0

25,813

25,572

Total amount of benefits

768,655

756,440

81

40

768,736

756,480

Claims paid

1,467,988

1,557,970

–127,339

–104,005

1,340,650

1,453,965

Change in provisions for outstanding claims

–3,161

68,495

255

–796

–2,906

67,699

Total

1,464,827

1,626,464

–127,083

–104,801

1,337,744

1,521,663

Change in actuarial provisions

33,951

–298,574

60,152

34,422

94,103

–264,151

Change in other actuarial provisions

738

1,559

0

0

738

1,559

Expenditure for profit-unrelated and profit-related premium refunds and/or (deferred) profit participation

120,100

104,170

0

0

120,100

104,170

Total amount of benefits

1,619,616

1,433,620

–66,931

–70,379

1,552,685

1,363,241

Total (fully consolidated values)

4,073,903

3,873,806

–118,635

–115,261

3,955,268

3,758,545