The fact that customer satisfaction is an essential goal for UNIQA is proven by more than just the company’s continuous product innovations and attractive service offerings. Renowned market research agencies carry out annual surveys on UNIQA’s image, in which the company regularly achieves top ratings in familiarity with the company and brand as well as in matters of customer satisfaction.
Austrian insurance customers have considered UNIQA to be the leading company in the areas of sympathy, innovation, service quality, company loyalty, brand loyalty and brand value for years. UNIQA likewise achieved the highest values across all insurance sectors in answer to the question of which provider customers would choose when taking out a new policy.
UNIQA was able to once again confirm its leading position in the area of customer satisfaction in 2009. UNIQA was again chosen as the top company among Austrian insurers by 56% of the population. The company received top marks for company loyalty (53%), above-average service quality (54%), sympathy (44%) and innovation (33%).
