As a service provider, the central focus of the UNIQA Group is naturally on optimal and speedy customer service. State-of-the-art information technology and intuitive usability are the rule for all offers: from rapid and competent processing of inquiries and claims to the record speed of 48 hours for issuing policies and the most diverse and efficient information options available to customers. myUNIQA.at or the UNIQA medication compass are successful examples of this. As of 2010, UNIQA will also be one of the first insurance companies to execute all payment transactions in compliance with SEPA (Single Euro Payment Area) with the European debit order. It also helps that all incoming mail has been digitised and internally distributed electronically at UNIQA since May 2009.
myUNIQA.at – the 24/7 online service
Customers can find all information on their
contracts and transactions at myUNIQA.at,
day or night.
The customer platform myUNIQA.at contains all important information on all contracts and transactions of a customer. Day and night, customers have access from home – for a glance at the contract overview and current payment plans or to contact their personal representative. The confirmations of premium payments required by the tax office are also available online via myUNIQA.at, and the portal is also the right place for submitting complaints and suggestions. UNIQA also regularly sends out newsletters with information on new products or campaigns via this platform. Over 130,000 customers already make use of this attractive and convenient offer.
One new service from UNIQA is mobile benefit information in case of a loss – assuming that the customer is registered at myUNIQA.at. In this case, the insured will be immediately informed by SMS or e-mail about the current processing status – for instance about the receipt of the loss form or transfer of the loss amount.
myUNIQA.at – central information and contact platform for customers
- All information on contracts, payments and contacts just a click away
- Mobile benefit information in event of a loss
- Customer-friendly design
- Intuitive usability
UNIQA initiates innovative lawyers’ portal
Thanks to the development of an efficient
online lawyer’s tool, the communication
between lawyers and insurance companies
takes place more quickly.
UNIQA developed an attractive new online tool for lawyers in 2009. In cooperation with ARCHIVium and TOGETHER, UNIQA brought to life this new platform to ensure more efficient and legally secure communication between lawyers and insurance companies. The innovative system is being integrated into the lawyers’ software “Electronic Legal Correspondence” (German: Elektronischer Rechtsverkehr – ERV) that was introduced in 2007 as a mandatory solution for communication between courts and lawyers or notaries. For customers, this innovation from UNIQA means accelerated claims processing with increased data security, for lawyers, it means simplified and efficient case processing and for the participating insurance companies, it means optimised processing and faster communication.
Efficient customer relationship management with U.CIS
As the basis for optimal customer loyalty, the UNIQA CustomerInformationSystem (U.CIS) was implemented already in 2006 to depict a full view of the data on every insurance customer. The system comprises multiple tools for appropriate customer support – the customer compass, evaluation tools for sales campaigns, direct policy issuing and a scheduling system are just a few examples.
The clearly organised customer profiles allow agents to immediately identify opportunities for customised and risk-appropriate premiums as well as the cross-selling potential of the individual customers. This lays a foundation for better service quality and active customer loyalty measures. This makes U.CIS a valuable instrument for sales and customer policy that secures critical advantages for the Group in working the market and for customers in terms of needs-based and high-quality support.
