Comprehensive service: All products from one single source
As a full-service insurer, we offer customised solutions in the areas of property and casualty insurance, life insurance and health insurance, thereby covering all customer needs. We are constantly responding to new market trends and developing innovative new products, particularly in the areas of health, smart home and mobility. The combination of classic insurance expertise and digital transformation makes UNIQA the ideal partner for both private individuals and corporate customers.
Premium distribution by product groups
Property and casualty insurance:
classic protection
Property and casualty insurance is UNIQA’s largest segment, accounting for around 60 per cent of Group premiums. It protects customers against financial losses caused by accidents, natural catastrophes or business interruptions. Motor vehicle insurance, homeowner insurance, legal expenses insurance and liability insurance are in particular demand. In addition to cyber insurance to cover digital risks, insurance coverage for renewable energy technology has also become increasingly important over recent years.
€4.7 billion premiums in property and casualty insurance
We see mobility as a concept that covers multiple business lines, meaning that we also cover risks in connection with car sharing or the use of public transport as well as bicycles or e-bikes. In all segments, we rely on digital services and modular insurance products that can be customised to the individual needs of our customers.
Health insurance: market leadership in Austria
With a market share of 44 per cent, the UNIQA Group is the leading provider of private health insurance in Austria. Although this area is still in its infancy in the CEE region, it still also provides some major potential for growth. UNIQA relies on a comprehensive range of inpatient and outpatient services that give customers access to fast, high-quality medical care. These include the LARA medical health network and the newly created UNIQA Medical Partner Centers. Our customers benefit from rapid arrangements for appointments, quick initial treatment, comprehensive diagnostics and extensive preventive examinations.
€1.5 billion premiums in health insurance
In addition to classic insurance services, we are also heavily involved in preventive healthcare. We want for instance to promote an active and healthy lifestyle as part of the VitalPlan. Customers also receive advice on issues such as exercise, nutrition and mental fitness. With the VitalCheck, UNIQA also offers a sophisticated preventive programme with additional examinations that are not included in the state preventive examinations.
UNIQA is also investing heavily in the area of telemedicine. Digital healthcare services enable customers to receive medical advice and diagnoses via video, chat and telephone from the comfort of their own home. This not only improves access to healthcare, but also reduces waiting times in medical practices and hospitals.
Life insurance: insurance provision with flexible products
Around 21 per cent of UNIQA’s Group premiums come from life insurance. This segment includes both classic capital-forming insurance policies and unit-linked models. The growing demand for flexible solutions in insurance provision has resulted in new concepts being developed that combine capital guarantee and cost fairness. UNIQA offers innovative products that can also be adjusted flexibly during the term of the contract if the customers’ needs change. Transparent cost structures are the top priority with this.
€1.6 billion premiums in life insurance
In addition to pension products, the range also includes biometric solutions such as endowment coverage and coverage for occupational disability or serious illness. These products are becoming increasingly important in times of rising individual security needs. All capital-forming insurance provision products can naturally also be used as a savings or investment instrument.
There is some major potential for growth in this segment, particularly in Central and Eastern Europe, as the need for long-term protection is growing in line with rising living standards. Around 54 per cent of premium revenues in life insurance currently comes from Austria, with 46 per cent from the CEE region. Private pension provision is becoming ever more important as state pension schemes come under increasing pressure.
Digital innovations and customer service
UNIQA is focusing heavily on digitalisation in order to maintain its competitive edge. This is particularly evident in claims management, where AI-supported processes enable claims to be processed rapidly. We are also increasingly using digital channels and AI in our advisory services. Chatbots, virtual assistants and online calculators help customers to navigate through the various offers and design their own individual insurance policy.
By expanding digital services, UNIQA is able both to offer its customers more convenience and also increase efficiency. One example of this is the ability to take out insurance contracts online or report claims directly via a mobile app. These innovations make processes both simpler and more transparent for customers.
