Rising to the challenge.
In the following pages, we review the past financial year and deliver our accountability report to you as our shareholders. 2019 was the last full year of our strategic programme UNIQA 2.0, launched in 2011, and was in many respects a very pleasing year. The key features: continuing growth in the volume of premiums and profit from ordinary activities, further improvement in the combined ratio and a sound income performance from capital investments. The review is, therefore, very positive overall.
However, this time the prospects for the future are much more ambivalent. As we worked on preparing this report, the world was undergoing profound changes due to the spread of the coronavirus, and none of us knows what the coming weeks, months and possibly years will bring. But one thing is certain: we are resolute in facing this challenge and the radical developments in our sector. Consequently, we remain confident that we will emerge from this period of uncertainty with renewed strength. After all, we will continue to support our customers and shareholders in living safer, better and longer lives in future as well.